TextFlow Overview
TextFlow is a comprehensive SMS campaign management platform built for Canadian businesses. It provides powerful tools for managing contacts, creating targeted campaigns, handling two-way messaging, and tracking campaign performance—all while maintaining CASL compliance.
What is TextFlow?
Section titled “What is TextFlow?”TextFlow enables organizations to:
- Manage Contacts: Import, organize, and segment your audience with custom fields and lists
- Create Campaigns: Design and schedule SMS marketing campaigns with precise targeting
- Two-Way Messaging: Engage in real-time conversations with your customers
- Track Analytics: Monitor campaign performance with detailed metrics and insights
- Stay Compliant: Built-in CASL compliance with automatic opt-out processing
Key Features
Section titled “Key Features”Contact Management
Section titled “Contact Management”- Import contacts from CSV files
- Organize contacts into lists and tags
- Custom fields for detailed segmentation
- CASL consent tracking and management
- Automatic opt-out processing
Campaign Creation
Section titled “Campaign Creation”- Intuitive campaign builder
- Schedule campaigns for optimal delivery times
- Quiet hours enforcement (9am-9pm recipient timezone)
- Message templates with personalization
- A/B testing capabilities
Two-Way Messaging
Section titled “Two-Way Messaging”- Real-time conversation threads
- Keyword detection and auto-responses
- VIP contact tagging
- Archive management
- Unread message notifications
Analytics & Reporting
Section titled “Analytics & Reporting”- Real-time delivery tracking
- Engagement metrics (delivery rate, response rate, bounce rate)
- Campaign performance comparison
- Usage tracking and billing insights
- Export reports for external analysis
Phone Number Management
Section titled “Phone Number Management”- Acquire numbers from Bandwidth
- Pool management and assignment
- Number rotation for campaigns
- Dedicated numbers for departments
Getting Started
Section titled “Getting Started”New to TextFlow? Start with these essential guides:
- First Login - Access your account and navigate the dashboard
- Understanding Roles - Learn about admin, manager, and staff permissions
- Importing Contacts - Get your contact list into TextFlow
- Creating Your First Campaign - Launch your first SMS campaign
Who Uses TextFlow?
Section titled “Who Uses TextFlow?”TextFlow is designed for:
- Marketing Teams: Launch targeted SMS campaigns to engage customers
- Sales Teams: Follow up with leads via personalized messages
- Support Teams: Provide quick responses through two-way messaging
- Administrators: Manage users, billing, and system settings
CASL Compliance
Section titled “CASL Compliance”TextFlow is built for Canadian businesses with CASL (Canada’s Anti-Spam Legislation) compliance in mind:
- ✅ Opt-out keyword processing (STOP, ARRET, UNSUBSCRIBE)
- ✅ Consent tracking and audit logs
- ✅ 10-business-day unsubscribe completion
- ✅ Bilingual support (English/French)
- ✅ Quiet hours enforcement
Rate Limiting
Section titled “Rate Limiting”TextFlow enforces rate limits to protect system performance and prevent abuse:
| Limit Type | Threshold | Window | Description |
|---|---|---|---|
| Login Attempts | 5 attempts | 15 minutes | Per email + IP address |
| Password Reset Requests | 3 attempts | 1 hour | Per email + IP address |
| Password Reset Verification | 5 attempts | 15 minutes | Per email + IP address |
| Daily Message Sending | Plan-dependent | 24 hours | Resets at midnight EST |
| Monthly Message Quota | Plan-dependent | 30 days | Resets on 1st of month |
Support
Section titled “Support”Need help with TextFlow?
- Documentation: Browse this comprehensive guide
- Support: Contact your system administrator
- Technical Support: Submit a support request
Ready to get started? Head to Getting Started to begin your TextFlow journey.