Documentation Overview
Welcome to the TELAIR documentation portal. Here you’ll find comprehensive guides for administrators, users, and developers working with the TELAIR phone system and related applications.
Documentation Sections
Section titled “Documentation Sections”📘 Admin Portal
Section titled “📘 Admin Portal”Complete guide for system administrators managing the platform.
- Users Management - Create and manage user extensions, phones, and permissions
- Call Center - Configure agent panels, live monitoring, and webcall widgets
- Device Provisioning - Auto-provision IP phones and manage device templates
- Routing - Set up inbound routes, hunt lists, and SMS routing
- Features - Configure feature codes and system functionality
- Media - Manage voice prompts and text-to-speech settings
- Reports - Access dashboards, CDR logs, and call reports
- Connect Integration - Configure Thirdlane Connect softphone integration
📗 User Guide
Section titled “📗 User Guide”Essential guide for end users of the phone system.
- Call History - View and manage your call logs
- Contacts - Manage personal and company contacts
- Day/Night Mode - Control business hours routing
- Send Faxes - Send faxes through the phone system
- Settings - Configure personal preferences and options
- Thirdlane Connect - Use the web portal effectively
📱 Connect App
Section titled “📱 Connect App”Complete guide for the Connect unified communications application.
Getting Started
Section titled “Getting Started”- Installation - Download and install on various platforms
- Signing In - Authentication and login procedures
- Contacts & Channels - Manage contacts and communication channels
- Messaging & SMS - Send messages and SMS
- Voice & Video Calls - Make and receive calls
- Faxing - Send faxes from the app
Settings & Features
Section titled “Settings & Features”- Call Settings - Configure call preferences
- Call Forwarding - Set up call forwarding rules
- Find Me/Follow Me - Advanced call routing
- Call Recording - Manage call recordings
- Integrations - Connect with external services
Reference
Section titled “Reference”- Keyboard Shortcuts - Quick keyboard commands
- Platform Features - Platform-specific capabilities
Quick Links
Section titled “Quick Links”For Administrators
Section titled “For Administrators”For Users
Section titled “For Users”For Connect App Users
Section titled “For Connect App Users”Need Help?
Section titled “Need Help?”- Knowledge Base: Browse our Knowledge Base for troubleshooting and how-to articles
- API Reference: Check the API Documentation for developers
- Support: Contact your system administrator or TELAIR support
What’s New
Section titled “What’s New”Stay updated with the latest features and improvements:
- Enhanced Connect App with video calling capabilities
- Improved call center monitoring tools
- New SMS routing functionality
- Advanced device provisioning templates
Choose a section above to get started, or use the sidebar navigation to browse all documentation.