After completing activation on your Polycom VVX phone, the screen shows Line Unregistered error and “Sign in” in the menu options.
Polycom VVX series phone devices
Change the Base Profile on the Deskphone
To manually change the Base Profile to Generic on the deskphone
- Exit the initial sign in prompt.
- Go to Settings > Advanced.
Password provided to you separately by your TELAIR Admin.
- Select Administration Settings.
- Go to Network Configuration > Base Profile.
- Press Edit to change the Base Profile to Generic.
- Press back, and then select Save Config. Your phone should reboot automatically.
If the above steps do not resolve your issue, please raise a case with TELAIR support.