Getting Started

Connect App is a tool for communications and team collaboration using Direct and Group Messaging, Voice and Video Calls, Conferencing, Screen Sharing, File Sharing, and CRM and application integration.

Connect is a private alternative to Slack and Microsoft Teams, with an added benefit of a fully integrated advanced phone system. If you’ve used Slack or Microsoft Teams in the past, you will feel comfortable using Thirdlane Connect.

Your team members can work remotely, and communicate securely from wherever they are, using whatever devices they choose - web browsers, iPhone, Android devices, or Windows, Linux and Mac desktops.

Here is how Connect looks like, running on a Mac desktop:

Thirdlane Connect User Interface#

Picture below is showing the layout and functional areas of the Thirdlane Connect user interface. Note that the layout is the same for Thirdlane Connect running in browsers or on Windows, Mac, and Linux desktops.

The picture shows multiple opened action menus, to illustrate that these menus are contextual, in reality you can open one action menu at a time.

Thirdlane Connect Features#

With Connect you can:

• Send and receive secure messages in direct and group conversations

• Receive messages from various applications via Slack compatible webhooks

• Manage personal contacts

• Escalate conversations as needed - from chat, to voice calls, to video

• Create and use private and public Channels for team communication

• Log in using Google or Office 365 accounts

• Access Google and Office 365 contacts

• Use click-to-call and get screen pops in Salesforce and other CRMs

• Share status and presence with your team

• Share files

• Share screen during voice calls

• Access your voicemail

• Manage call recording, listen to recorded calls

• Manage call forwarding, screening and blocking

• Move calls between mobile Thirdlane Connect and your desk phone

• Call from mobile phone using office extension, keeping mobile number private

• Save international and long distance charges by making calls from mobile device via Thirdlane phone system

• Take full advantage of the advanced business phone system functionality

• Send faxes from anywhere, even mobile phone

This User Guide helps you to get started with Connect and explains its features and configuration options.

We hope, that with this knowledge, you will be able to organize your communications to reflect the specifics of your business, and make your team more productive.