Live Monitor
Live Monitor allows you to monitor Call Center performance in real time. It shows the status of the Queues, [Agents and calls in progress. It also allows Call Center managers to listen to conversations and provide guidance to Agents.
Live Monitor Screen
Section titled “Live Monitor Screen”
Selecting Queues and Agents
Section titled “Selecting Queues and Agents”
Action Menu
Section titled “Action Menu”
Selecting a Phone for Listening and Assisting Agents
Section titled “Selecting a Phone for Listening and Assisting Agents”
Setting Thresholds for Alerts
Section titled “Setting Thresholds for Alerts”
Quick Statistics Report
Section titled “Quick Statistics Report”