Account Cancellation
We value your business and want to understand how we can better serve you.
Frequently Asked Questions
When does my 30-day notice period start?
The 30-day notice period begins from the date you submit this cancellation form, not from when it's authorized. For example, if you submit on January 15, your service ends February 15, regardless of when the form is processed.
Will I be charged after I submit the cancellation request?
Yes. You'll be charged for prorated service through the 30-day notice period, plus any outstanding balances or usage charges. Estimated prorated cancellation fees will be charged to your payment method upon authorization of your cancellation request.
What are 'estimated prorated cancellation fees'?
These fees cover your monthly service plan charges (NOT usage) prorated for the 30-day notice period. This includes: monthly plan fees, recurring features (call forwarding, voicemail, etc.), and equipment rental if applicable. It does NOT include usage charges (calls, texts, data), toll-free fees, long distance, or early termination fees (contract accounts). Your final invoice will show this pre-charged amount as a credit.
What if I have a contract or term agreement?
If you have a term agreement, you'll receive a separate notification detailing any early termination fees and hardware return instructions. These fees will be outlined clearly before any charges are applied.
Can I get a refund if I have a credit balance?
Yes. If you have a credit balance on your account after all final charges are processed, it will be refunded according to our refund policy. Refunds are typically processed within 7-10 business days.
What happens if I'm porting my numbers to another carrier?
If you're porting numbers, you must submit both a cancellation request (this form) AND a separate port-out authorization form. All outstanding balances must be paid in full before we can issue the port authorization PIN to your new carrier.
Can I cancel my cancellation request?
Yes, you can cancel your cancellation request at any time before your service end date. Please use our contact form to notify our billing team to stop the cancellation process.
What happens to my data and call history?
You can export your data (call logs, contacts, recordings) from your account portal before your service ends. We recommend doing this before your final service date, as account access will be disabled after cancellation is complete.
When will I receive my final invoice?
Your final invoice will be processed on the 1st of the month following your service termination date. It will include all prorated charges through your final service day, plus any outstanding usage charges. Any estimated cancellation fees already charged to your account upon authorization will appear as a credit to balance the invoice.
What payment methods are accepted?
We accept credit card payments. You can use either your existing card on file or provide a new credit card during the cancellation request. The estimated prorated cancellation fees will be charged to your selected card upon authorization.
Can I use a different payment method than what's on file?
Yes. When completing the cancellation form, you can choose to use your existing credit card on file or provide a new credit card for the estimated prorated cancellation fees. For alternative payment arrangements, please contact our billing team.
Does emailing billing start my 30-day notice?
No, this cancellation form is required as it collects all essential details to begin the authorization process. Your 30-day notice period begins only when you submit this form, not from any prior email communication.
Still have questions?
Contact Billing