Forms // Account Cancellation Request

Cancellation Request Form

Thank you for choosing TELAIR for your hosted PBX services. We are sorry to hear that you are considering terminating your services. If you’d like to discuss this further, please click here to schedule a phone call with our Customer Success Team. We want to understand your reasons for leaving and explore how we can better support your company’s success and help you achieve your objectives and goals.

However, if you need to proceed with the cancellation for other reasons, please continue with the form below.

General Instructions:

  1. Eligibility: This form must be submitted by the account owner. To verify ownership, we will require confirmation via email, phone call, or text message. If you are unsure who the account owner is, you can find this information in your TELAIR Account Dashboard under the "Contacts" section.
  2. Multiple Owners: If there are multiple owners associated with the account, at least one owner must submit this form. However, all owners will need to confirm the cancellation request through email, phone call, or text message.
  3. Porting Phone Numbers: IMPORTANT: If you are porting your phone numbers to another provider, please complete the port-out request first by following this link: Port-Out Request Form. After your port-out request is completed, you may then submit this cancellation request form.

Cancellation Notice:

  1. For accounts without term agreements or rental equipment, a 30-day cancellation notice is required. Your account will be terminated 30 days from the date of this form submission, regardless of how long the confirmation process takes, unless you specify a termination date beyond the 30 days.
  2. Invoices will continue to be generated on the 1st of each month, and a final invoice will be sent and processed on the 1st day following the scheduled termination date. This final invoice will include any prorated service amounts, call usage for toll-free or long-distance calls, etc.
  3. For accounts with term contracts or rental hardware, submitting this request will initiate a 'Contract Termination Request'. This will require a digital e-signature from the account owner, detailing the contract termination, including any penalties, fees, and hardware recovery obligations.

Please ensure that you have reviewed these instructions carefully before proceeding with the form. Thank you for your attention to these details, and we appreciate your business.

Current Service Address
Please provide your TELAIR Account number (9 digit number available online or from your invoice)
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Leave blank to indicate as soon as possible (ASAP)
Please list all phone numbers you wish to cancel comma separated (,). Any phone number not indicated, may not fully terminate all services.
Would you reconsider your decision to port away if we price matched and provided an additional discount moving forward?
Please upload your new offer pricing so we can provide you with a matching offer, along with additional discounts. Please note that it may take up to 1 business day for you to receive our response at the email address provided below. During this time, we will temporarily decline the port request to allow you to review your new offer from us.
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Would you like to schedule a call back to review available features and pricing?
Please let us know why you were unhappy with our service and if there is anything we can do to make it right.
Please select your preferred payment method for the final invoice. This payment will cover any outstanding charges, which may include prorated amounts for services or call usage for toll-free or long-distance services that have not yet been rated.
Enter full name as it appears on the credit card
MM/YY
Secure digits from back of card

Enter the postal code associated with your credit card

No payment is collected at this time; we may verify payment methods with an authorization code sent to the payment gateway.

Please provide any additional comments or concerns.

By checking this box, I confirm that I am either the customer owner named above or an authorized representative of the business. I affirm that I am at least 18 years of age and that the name and address I provided match the records held by TELAIR.

I understand that agreeing to this request does not guarantee account cancellation if I am not authorized or if the provided information does not match the account records. I also acknowledge that I am responsible for paying any outstanding invoices, which may include additional usage or fees related to services utilized, even after account cancellation. Additionally, I consent to billing any final payments to the selected payment method described above, as specified in this form.

I have reviewed all my phone numbers, and I confirm that the numbers listed for cancellation will be disconnected as indicated. Any phone numbers not listed for disconnection will remain active and in service accordingly. If I wish to port out my phone numbers to another carrier, I acknowledge that I have already ported out my phone numbers prior to requesting cancellation.

Separate email addresses with a comma.
Submit
⚠ IMPORTANT REMINDER:

By submitting this form, you acknowledge that you have read and understood the terms and conditions regarding the TELAIR Account cancellation / termination process and consent to the collection and use of your information as outlined in our privacy policy.