Bill Payment Investigation Request
Please read the related article before proceeded to open a Bill Payment Investigation.
To open a Bill Payment Investigation, please ensure the following:
- You have already contacted your Financial Institution and requested a payment reversal.
- You have noted the date you contacted your Financial Institution for a payment reversal.
- You have noted the investigation reference provided to you by your Financial Institution.
- It has been at least 12 weeks since contacting your Financial Institution for a payment reversal.
- You have not already submitted a Bill Payment Investigation for a particular payment.
- You have checked your financial records and payment reversal has not been received.
Please note: We do not accept escalation inquiries before 12 weeks of when payment reversal was requested to your bank to allow your Financial Institution the time to process the request. Any requests with payment dates within 12 weeks from todays date will be rejected. We appreciate your understanding. We accept Bill Payment Investigation submissions once per payment.