Bill Payment Investigation Request

Please read the related article before proceeded to open a Bill Payment Investigation.

To open a Bill Payment Investigation, please ensure the following:

You have already contacted your Financial Institution and requested a payment reversal.
You have noted the date you contacted your Financial Institution for a payment reversal.
You have noted the investigation reference provided to you by your Financial Institution.
It has been at least 12 weeks since contacting your Financial Institution for a payment reversal.
You have not already submitted a Bill Payment Investigation for a particular payment.
You have checked your financial records and payment reversal has not been received.

Please note: We do not accept escalation inquiries before 12 weeks of when payment reversal was requested to your bank to allow your Financial Institution the time to process the request. Any requests with payment dates within 12 weeks from todays date will be rejected. We appreciate your understanding. We accept Bill Payment Investigation submissions once per payment.

Your Name *

Phone Number

Your Email *

Your Company

Subject *

Payment Date *

Payment Amount *

Bank *

Bank Request Date *

The date you requested a payment reversal / bill payment investigation with your Financial Institution.

Bank Reference ID *

Please provide the investigation reference provided by your Financial Institution.

Account # Paid *

Provide the 9 digit numerical ID of the account # you made payment to.

Intended Payee

Provide the name of the company the payment was intended for (optional).

I Agree *

I agree that all the information provided in this form is accurate. I understand that any information provided incorrectly in this form could delay the Bill Payment Investigation process or result in rejection. Please ensure you have collected all required information from your Financial Institution before submitting this request. Multiple submissions for the same transaction or Bill Payment Investigation could delay the process or result in rejection. For security reasons, I understand that no phone calls, text messages, or emails will be sent to confirm or reject any request, and all correspondence will be sent directly through my Financial Institution based on their established procedures. I understand that any Bill Payment Investigation submissions from this form that are within 12 weeks from the date I requested a payment reversal from my bank will automatically be rejected to allow sufficient time for my Financial Institution to process the initial request, submit the claim to TELAIR, process responses, and reverse the original payment. I understand processing times may vary depending on the Financial Institution and time of year due to potential backlogs. I understand that TELAIR's representatives are unable to verify my identity or payment directly, and for security reasons, Bill Payment Investigations can only be made via the resources indicated on this page. I understand that TELAIR cannot make payments directly to me, and to comply with FINTRAC and Financial Institution procedures, payment reversals can only be performed by the Financial Institution. I agree to maintain any bank account that received an erroneous payment in an open and active status to facilitate any applicable reversals. Failure to do so may result in additional processing fees for manual reversals.

Separate email addresses with a comma.

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