1. The client explicitly waives its own standard terms and conditions, even if these were drawn up after these standard terms and conditions of sale. In order to be valid, any derogation must be expressly agreed to in advance in writing.
  2. Our invoices are payable within 21 working days, unless another payment timeframe is indicated on either the invoice or the order. In the event of non-payment by the due date,  TELAIR  reserves the right to request a fixed interest payment amounting to 10% of the sum remaining due. TELAIR will be authorized to suspend any provision of services without prior warning in the event of late payment.
  3. If a payment is still outstanding more than sixty (60) days after the due payment date,  TELAIR  reserves the right to call on the services of a debt recovery company. All legal expenses will be payable by the client.
  4. TELAIR  undertakes to do its best to supply performant services in due time in accordance with the agreed timeframes. However, none of its obligations can be considered as being an obligation to achieve results.  TELAIR  cannot under any circumstances, be required by the client to appear as a third party in the context of any claim for damages filed against the client by an end consumer.
  5. In order for it to be admissible, TELAIR must be notified of any claim by means of a letter sent by recorded delivery to its registered office within 8 days of the delivery of the goods or the provision of the services.
  6. All our contractual relations will be governed exclusively by Canada law.
  7. Hardware with Stock 'New' includes 1 year manufacturers warranty. For any RMA, please contact manufacture directly for procedure.
  8. Hardware with Stock 'A','B','C' are renewed devices. 'A' stock devices are recommended as closed to new quality. 'B' stock devices and lower will have signs of wear and use. All renewed devices are sold as-is without return policy or warranty. Devices are tesed before shipping.
  9. Hardware purchase orders made from customers without a TELAIR subscription account will require payment by credit card to complete. TELAIR subscribers will see hardware orders on their next monthly subscription invoice.