Introduction
Welcome to MyPBX by Telair. Your Hosted Business Telephone System! If you do not have your login credentials for your MyPBX Web Admin Portal, please c...
Administrator's Guide
Administrator's Guide
Administrator guides and configuration documentation
10 articles in this category
Articles in this category
Queue Callback Option
The Queue Callback Option is a feature that enhances the caller experience by allowing them to request a callback from an agent when they reach the to...
Setting up Audio Recordings
Custom recordings and greetings are used in various places within MyPBX portal. Most commonly recordings are used for Auto Attendant menu’s. Creating ...
Setting Up Extensions
An Extension is usually a 3 digit number that refers to a specific user within a company. When creating extension schemes it is important plan your ex...
Setting up Hunt Groups
A Hunt Group is a configurable feature that allows you to create unique call paths to ring users or multiple users in distinct ways such as one after ...
Setting up IVR / Auto Attendant
An IVR / Auto Attendant is the most commonly used method of routing inbound calls. The Auto Attendant is designed to greet your caller and present opt...
Setting up Inbound Routes
Inbound Routes are used in references to DID’s / Phone Numbers and how you wish to route these calls within your system. Inbound routes will display a...
Setting up Music on Hold
Adding your own personalized music on hold or playlists is very useful when playing custom hold messages to your callers. Creating new Music on Hold f...
Setting up Operator Managed Routes
Manual inbound call control can direct incoming calls to your system as required. More commonly know as day / night mode to direct callers to a ‘close...
Setting up Time Based Schedules
Time schedules are used when you want automatic routes based on time for incoming calls. This is used when your office are defined (as example M-F 9am...