API Rate Limits
This article gives you all the information you need to know about TELAIR API Rate Limits. A “rate limit” is a policy that affects the frequency with w...
General
General
General information and guides
11 articles in this category
Articles in this category
About TELAIR
TELAIR intelligently unifies and manages businesses’ and professionals’ communications system. With our easy-to-use online control center, it provides...
Number Porting (Port-In)
Complete guide to porting your existing phone numbers to TELAIR, including timeline, requirements, and step-by-step process.
Phone number types and their capabilities
TELAIR offers a range of phone number types that differ in their costs and capabilities. The details of each of the options are listed below: Local nu...
How to Cancel your TELAIR Account
Complete guide to canceling your TELAIR service, including 30-day notice period, retention process, charges, and coordination with number porting.
Port-Out Authorization
Complete guide to porting your phone numbers from TELAIR to another carrier, including PIN process, timeline, and service continuation.
TELAIR Device Monitoring Notification Alert
The TELAIR Device Monitoring Notification Alert is a proactive monitoring tool designed to keep you informed about the status of your connected device...
SLA levels & response times
Service Level Agreement (SLA) levels and response times for TELAIR support services
Text messaging (SMS/MMS)
Text messaging, or texting, is the act of composing and sending electronic messages, typically consisting of alphabetic and numeric characters, betwee...
Understanding Inconsistent Caller ID Names
You may have noticed that when people call you, the name displayed on their caller ID isn't always what you expect.
Understanding Your Daily Call Report
A section-by-section guide to the TELAIR Daily Call Report email — what every metric means, how the numbers are calculated, and why small discrepancies can occur.