Quality of Service (QoS) on Ubiquiti EdgeMax routers can significantly enhance the performance of VoIP applications by prioritizing voice traffic over other types of network traffic. This guide will walk you through the steps to configure QoS for VoIP on an EdgeMax router. Step 1: Determine Your Bandwidth Requirements Before […]
Enabling QoS for VoIP on UniFi Gateways and Routers
Quality of Service (QoS) is essential for ensuring that voice over IP (VoIP) communications are clear and uninterrupted. On a UniFi gateway or router, configuring QoS to prioritize VoIP traffic can significantly improve call quality in a business environment. This guide provides a step-by-step approach to allocate bandwidth for VoIP, […]
How to Manually Set a Speed Dial or BLF in Your Polycom VVX Series Device
Introduction:Setting up Speed Dials or Busy Lamp Field (BLF) keys on your Polycom VVX series device can greatly enhance your communication efficiency. Speed Dials allow you to quickly dial frequently called numbers, while BLF keys can indicate the status (e.g., idle, busy, or ringing) of specific extensions or lines. In […]
Troubleshooting SIP/VoIP Registration Issues with Fortinet Firewalls
Introduction This guide is intended for network administrators and IT professionals who encounter issues with SIP/VoIP devices failing to register or being blocked by a Fortinet firewall. SIP (Session Initiation Protocol) is a signaling protocol used for initiating, maintaining, and terminating real-time sessions that involve video, voice, messaging, and other […]
How to Install a Polycom VVX Expansion Module (Sidecar) into a Polycom VVX Series Phone Device
Introduction The Polycom VVX Expansion Module, commonly referred to as a “sidecar,” is an accessory that enhances the functionality of Polycom VVX series phones. It provides additional line appearances and speed dial capabilities, making it an ideal solution for receptionists, administrative assistants, and others who manage multiple calls. This article […]
Troubleshooting Guide for Cloud Softphone App on iOS and Android
Overview This article provides troubleshooting steps for users of a cloud-based softphone application on both iOS and Android platforms, particularly addressing issues related to not receiving incoming calls despite having ‘Push Notification’ enabled. Common Issues and Solutions 1. Check Network Connectivity 2. Verify App Permissions 3. Update the App 4. […]
Setting Up and Pairing Jabra 920 Wireless Headset with Polycom VVX Device Using EHS Cable
Introduction This article provides step-by-step instructions on how to set up and pair the Jabra 920 wireless headset with a Polycom VVX device using an EHS cable. Additionally, a troubleshooting section is included to address common issues, including solutions for problems that may arise after unplugging or disturbance of the […]
How to Pair a Bluetooth Headset with a Polycom VVX 600 Series Device
Introduction: Pairing a Bluetooth headset with your Polycom VVX 600 series phone is a straightforward process that can enhance your calling experience by providing hands-free communication. This knowledge base article will guide you through the steps to successfully connect your Bluetooth headset to your Polycom VVX 600 series device. Requirements: […]
Enabling QoS for VoIP on MikroTik Routers
Quality of Service (QoS) is crucial for ensuring that voice over IP (VoIP) communications are clear and uninterrupted. In a MikroTik router, you can configure QoS to prioritize VoIP traffic, which is essential for maintaining call quality in a business environment. This guide will walk you through the steps to […]
How to Update Your TELAIR Account Payment Method
How to Update Your Payment Method on Your TELAIR Account Portal Updating your payment method for your TELAIR Account is a straightforward process. Follow these steps to ensure your account details are current and correct. Steps to Update Payment Method: Enrolling in Automated EFT Payments: Updating Service or Billing Address: […]