Troubleshooting SIP/VoIP Registration Issues with Fortinet Firewalls

Introduction This guide is intended for network administrators and IT professionals who encounter issues with SIP/VoIP devices failing to register or being blocked by a Fortinet firewall. SIP (Session Initiation Protocol) is a signaling protocol used for initiating, maintaining, and terminating real-time sessions that involve video, voice, messaging, and other […]

Troubleshooting Guide for Cloud Softphone App on iOS and Android

Overview This article provides troubleshooting steps for users of a cloud-based softphone application on both iOS and Android platforms, particularly addressing issues related to not receiving incoming calls despite having ‘Push Notification’ enabled. Common Issues and Solutions 1. Check Network Connectivity 2. Verify App Permissions 3. Update the App 4. […]

How to Pair a Bluetooth Headset with a Polycom VVX 600 Series Device

Introduction: Pairing a Bluetooth headset with your Polycom VVX 600 series phone is a straightforward process that can enhance your calling experience by providing hands-free communication. This knowledge base article will guide you through the steps to successfully connect your Bluetooth headset to your Polycom VVX 600 series device. Requirements: […]

Enabling QoS for VoIP on MikroTik Routers

Quality of Service (QoS) is crucial for ensuring that voice over IP (VoIP) communications are clear and uninterrupted. In a MikroTik router, you can configure QoS to prioritize VoIP traffic, which is essential for maintaining call quality in a business environment. This guide will walk you through the steps to […]

How to Update Your TELAIR Account Payment Method

How to Update Your Payment Method on Your TELAIR Account Portal Updating your payment method for your TELAIR Account is a straightforward process. Follow these steps to ensure your account details are current and correct. Steps to Update Payment Method: Enrolling in Automated EFT Payments: Updating Service or Billing Address: […]

Toggle Between Number and URL Dial Modes on Polycom VVX Series Phones

Affects Devices: Polycom VVX Series models, including models 2XX, 3XX, 4XX, 5XX, and 6XX. Introduction Users of Polycom VVX series phones might experience an issue where the dialing interface accepts letters and characters instead of numbers. This typically happens when the dial mode is accidentally set to URL mode instead […]

How to Enable DHCP Option 160 on a FortiNet Firewall

Prerequisites: Instructions: Tips: Conclusion: You’ve successfully configured DHCP Option 160 on a FortiNet firewall for device provisioning. Devices connected to the specified interface should now receive the provisioning server details during their DHCP lease request.