Port-Out Authorization

Port-out allows you to transfer your phone numbers from TELAIR to a new carrier. This process is initiated by you and requires proper authorization through a port authorization PIN.

Overview

The port-out process involves:

You submit a port-out authorization form to TELAIR
TELAIR issues a port authorization PIN to your email
You provide the PIN to your new carrier
Your new carrier schedules and completes the port

Timeline depends on your new carrier - they control the scheduling and timing once they have your PIN.

Timeline

Once your new carrier submits the port request with the authorization PIN:

Typical completion: 1-5 business days
Depends on type of numbers being ported (landline vs mobile)
Timeline is controlled by your new carrier, not TELAIR

Before port can begin:

PIN issued to account owner’s email within 1-2 business days after submitting form
All outstanding balances must be paid in full before PIN is issued

Port Authorization PIN

What is it?

The port authorization PIN is a code that your new carrier needs to complete the port. It authorizes the transfer of your numbers.

Note: This is a PIN, NOT an LOA (Letter of Authorization).

When is it issued?

Issued to account owner’s email within 1-2 business days after submitting the port-out form
All outstanding balances must be paid in full before PIN can be issued
PIN is sent only to the email address on file for the account owner
You cannot port numbers with unpaid balances

How does it work?

You submit port-out authorization form at /forms/port-out
TELAIR issues PIN to account owner’s email (1-2 business days)
You provide PIN to your new carrier
New carrier schedules and submits port request with PIN
Port completes based on new carrier’s timeline

Service After Port-Out

What Happens to TELAIR Service?

Important: TELAIR service remains active unless a cancellation request is submitted at /forms/cancel.

Porting some numbers: Remaining numbers and services continue working normally
Porting all numbers: Account remains active unless you submit a cancellation form
Port completion: Only the ported numbers disconnect on the day the port completes
You receive notification when port is complete

Cancellation Requirements

If you’re porting ALL numbers AND canceling service entirely:

Must also submit cancellation request at /forms/cancel
Port-out form alone does NOT cancel your account
Select your service intent in Step 3 of port-out form

If keeping some services or numbers with TELAIR:

Account remains active
No additional action needed
Monthly billing continues for active services

See our How to Cancel your TELAIR Account guide for detailed cancellation information.

Partial Porting

You can port out specific numbers while keeping others active with TELAIR:

List only the numbers to port in the form
Remaining numbers continue working normally
No changes to account for remaining services
Monthly billing continues for active services

Charges After Port-Out

If canceling service entirely (all numbers ported + cancellation requested):

Charges include:

Prorated monthly fees through port completion date
Outstanding usage charges (calls, texts, data)
Toll-free fees and long distance charges
Early termination fees (if contract account)

Payment requirement: All balances must be paid before port authorization PIN is issued.

If keeping some services:

Regular monthly billing continues
Only ported numbers are removed from billing
Remaining services continue unchanged

Port-Out Process Steps

Step 1: Submit Port-Out Authorization

Visit the port-out form at /forms/port-out and complete all required fields:

Account Verification:

Company name
Account number
Contact name, email, phone

Port Details:

Numbers to port (comma or newline separated)
Service address
New provider name
Requested port date (optional)

Service Intent:

Keeping TELAIR services OR canceling account
Brief reason (optional)
Checkbox if already submitted cancellation form

Authorization:

Additional comments
Agree to terms and attestations
Digital signature
Captcha verification

Step 2: TELAIR Issues PIN

After submission:

TELAIR verifies all balances are paid
PIN is sent to account owner’s email (1-2 business days)
If balances are outstanding, they must be paid before PIN is issued

Step 3: Provide PIN to New Carrier

Once you receive the PIN:

Give PIN to your new carrier
They will schedule the port
Timeline is now controlled by new carrier

Step 4: New Carrier Submits Port Request

Your new carrier:

Uses PIN to authorize the port
Schedules port completion date
Submits request to complete the transfer

Step 5: Port Completes

On completion date:

Numbers transfer to new carrier
TELAIR service disconnects for ported numbers only
You receive completion notification
Remaining services continue (if keeping account)

Important Notes

Outstanding Balances Required

You cannot port numbers with unpaid balances:

All balances must be paid in full
PIN is not issued until payment is complete
New carrier cannot proceed without PIN

Port-Out Does NOT Cancel Account

Common misconception: Submitting the port-out form does NOT cancel your TELAIR account.

If canceling entirely:

Submit BOTH port-out form AND cancellation form
Cancellation form is at /forms/cancel
See How to Cancel your TELAIR Account

If keeping some services:

Only submit port-out form
Remaining services continue normally

New Carrier Controls Timeline

Once you provide the PIN to your new carrier:

They control when the port happens
TELAIR cannot expedite or delay
Contact your new carrier for scheduling questions

Common Questions

Q: How long does it take to get my PIN? A: 1-2 business days after submitting the port-out form, provided all balances are paid.

Q: Can I port my numbers if I have an outstanding balance? A: No. All balances must be paid in full before the PIN is issued.

Q: Will my TELAIR service be canceled automatically? A: No. Only the ported numbers disconnect. If canceling entirely, you must submit a separate cancellation form.

Q: Can I port just some of my numbers? A: Yes. List only the numbers you want to port. Other numbers remain active with TELAIR.

Q: How long will the port take once I give the PIN to my new carrier? A: Typically 1-5 business days, but your new carrier controls the timeline.

Q: What if I’m also canceling my TELAIR account? A: Submit both the port-out form AND the cancellation form. Port-out alone does not cancel your account.

Q: Will I be charged after porting out? A: If keeping services: regular billing continues. If canceling: prorated charges through port completion date, plus outstanding usage.

Q: What happens if I change my mind? A: Before port completes, contact TELAIR support. After port completes, you can port numbers back in using our Number Porting (Port-In) process.

Q: Who do I contact about port scheduling? A: Your new carrier controls scheduling. Contact them once you have your PIN from TELAIR.

How to Cancel your TELAIR Account - Cancel your TELAIR service
Number Porting (Port-In) - Bring numbers from another carrier to TELAIR

Need Help?

For questions or assistance with port-out authorization:

Contact Support at /contact
Submit port-out authorization at /forms/port-out

If you have any questions or need further assistance, please do not hesitate to contact our Customer Support team.