Number Porting (Port-In)
Number porting allows you to transfer your existing phone numbers from your current carrier to TELAIR. The process maintains service continuity with no interruption to your phone service.
Timeline
Section titled “Timeline”Port completion times vary based on several factors:
- Most lines: 1-3 business days
- Other ports: Up to 10 business days
- Toll-free numbers (1-800, 1-888, etc.): 10-15 business days
Timeline depends on:
- Your current carrier
- Type of numbers being ported
- Request complexity
- Accuracy of information provided
Requirements
Section titled “Requirements”Information Needed
Section titled “Information Needed”Before starting, gather the following information:
- Account number with your current provider
- Service address (must match carrier records EXACTLY)
- Recent phone bill (copy/upload required for verification)
- Account PIN or password (required for mobile numbers)
- Company information (name, service address details)
- Contact information (authorized person’s name and email)
For Toll-Free Numbers
Section titled “For Toll-Free Numbers”Toll-free numbers have a different porting process:
- Responsible Organization (RespOrg) information required
- Find your RespOrg by searching the toll-free registry at somos.com
- Different timeline than standard numbers (10-15 business days)
Critical Rules
Section titled “Critical Rules”DO NOT Cancel with Current Provider
Section titled “DO NOT Cancel with Current Provider”This is extremely important: Do NOT cancel service with your current provider before the port completes.
- The porting process will automatically disconnect service with the old carrier
- Canceling early may result in permanent loss of your phone numbers
- Wait until receiving confirmation that the port is complete
Service Continuity During Porting
Section titled “Service Continuity During Porting”- Your phone service continues working with current provider until port completes
- Switch typically happens overnight or during off-peak hours
- You’ll receive notification when port is complete
- No service interruption during the process
Port Rejection Reasons
Section titled “Port Rejection Reasons”Common reasons a port request may fail or be rejected:
- Mismatched service address - Address must match carrier records exactly (including street abbreviations, suite numbers, etc.)
- Incorrect account number - Must match current carrier’s account number precisely
- Account not in good standing - Outstanding balances must be paid
- Account holder mismatch - Person requesting port must be authorized account holder
- Account PIN incorrect - PIN/password must match carrier records (for mobile numbers)
If your port is rejected:
- You’ll be notified immediately with the specific reason
- You can correct the information and resubmit
- Timeline restarts from the corrected submission date
Important: Outstanding balances with your current provider must be paid before they’ll release the numbers.
Port Process Steps
Section titled “Port Process Steps”Step 1: Submit Porting Request
Section titled “Step 1: Submit Porting Request”Visit the porting form at /forms/porting and complete all required fields:
Service Location:
- Service country (CA/US)
- Company name
- Service address (street, city, province/state, postal code)
Numbers to Port:
- List of phone numbers to port (comma or newline separated)
- Numbers to disconnect (optional - if different from porting list)
Current Provider Details:
- Specify mobile or landline
- Account number (especially for mobile)
- Upload phone bill (PDF, PNG, JPG - max 5MB)
Port Details:
- Desired port date (or ASAP)
- Additional comments or special instructions
Authorization:
- Contact name and email
- Agree to terms and attestations
- Digital signature
- Captcha verification (human verification)
Step 2: TELAIR Processes Request
Section titled “Step 2: TELAIR Processes Request”After submission:
- TELAIR verifies all information
- Submits port request to your current carrier
- Monitors progress throughout the process
- Keeps you informed of status
Step 3: Current Carrier Approves
Section titled “Step 3: Current Carrier Approves”Your current carrier:
- Validates account information
- Confirms your authorization
- Sets port completion date
- May reject if information doesn’t match (see rejection reasons above)
Step 4: Port Completes
Section titled “Step 4: Port Completes”On completion date:
- Numbers switch to TELAIR (typically overnight)
- You receive completion notification
- Service begins with TELAIR
- Old carrier service automatically disconnects
Important Notes
Section titled “Important Notes”Service Address Must Match Exactly
Section titled “Service Address Must Match Exactly”This is the most common cause of port rejection. The address you provide must match your current carrier’s records exactly, including:
- Street abbreviations (St. vs Street, Ave vs Avenue)
- Apartment/suite numbers
- City and state/province spelling
- Postal/ZIP code
Tip: Check a recent bill from your current carrier and copy the service address exactly as it appears.
Keep Service Active
Section titled “Keep Service Active”- Do NOT cancel with current provider
- Do NOT request disconnection
- Do NOT close your account
- The port process handles disconnection automatically
Phone Bill Upload
Section titled “Phone Bill Upload”Your recent phone bill serves as proof of service and verifies:
- Account number
- Service address
- Account holder name
- Numbers on the account
Accepted formats: PDF, PNG, JPG (max 5MB)
Common Questions
Section titled “Common Questions”Q: How long will my port take? A: Most ports complete in 1-3 business days. Toll-free numbers take 10-15 business days. Complex ports may take up to 10 business days.
Q: Will my phone service be interrupted? A: No. Service continues with your current provider until the port completes, typically happening overnight with no interruption.
Q: What if my port is rejected? A: You’ll be notified immediately with the specific reason. Correct the information and resubmit. Common issues are mismatched addresses or incorrect account numbers.
Q: Can I keep my phone number if I have an outstanding balance? A: Your current carrier must release the numbers first. They may refuse if you have outstanding balances. Pay any balances before starting the port.
Q: What happens to my service with my old carrier? A: It automatically disconnects when the port completes. Do NOT cancel it yourself beforehand.
Q: Can I port just some of my numbers? A: Yes. List only the numbers you want to port. Other numbers will remain with your current carrier.
Q: What if I need to port toll-free numbers? A: Toll-free numbers have a different process and take 10-15 business days. You’ll need your RespOrg information from somos.com.
Q: When should I start the porting process? A: Start as soon as you’re ready. The process takes several days, so plan accordingly if you have time constraints.
Related Articles
Section titled “Related Articles”- Port-Out Authorization - Transfer your numbers from TELAIR to another carrier
- How to Cancel your TELAIR Account - Cancel your TELAIR service
Need Help?
Section titled “Need Help?”For questions or assistance with number porting:
- Contact Support at
/contact - Submit porting request at
/forms/porting
If you have any questions or need further assistance, please do not hesitate to contact our Customer Support team.