Introducing TextFlow: CASL-Compliant SMS Campaigns Made Simple

We’re excited to announce TextFlow – TELAIR’s comprehensive SMS campaign management platform purpose-built for Canadian businesses that need to send compliant, professional text message campaigns at scale.

Why TextFlow?

While email open rates hover around 20%, SMS messages boast a staggering 98% open rate with most messages read within 3 minutes. But in Canada, SMS marketing comes with strict regulations. TextFlow removes the complexity of CASL compliance while delivering enterprise-grade features at accessible pricing.

CASL Compliance Built-In, Not Bolted On

TextFlow isn’t just another SMS platform with compliance as an afterthought. We built CASL compliance into every aspect of the platform:

Automatic Opt-Out Processing

• Instantly processes STOP, ARRET, and UNSUBSCRIBE keywords in English and French
• Removes contacts from all campaigns immediately
• Maintains permanent opt-out records for regulatory compliance

Consent Audit Trail

• Complete history of consent actions for every contact
• Timestamps for all opt-ins and opt-outs
• Source tracking for consent origin
• Exportable records for regulatory audits

Quiet Hours Enforcement

• Default 9am-9pm local time sending windows
• Customizable hours per campaign
• Automatic timezone detection
• Never accidentally message outside permitted hours

10-Day Unsubscribe Compliance

• Automated tracking of 10-business-day requirement
• Warning notifications approaching deadline
• Automatic campaign suppression for pending opt-outs

Global Unsubscribe List

• Centralized opt-out management across all organizations
• Cross-campaign suppression
• Industry-wide compliance protection

Power Features That Drive Results

Campaign Management

Send targeted SMS campaigns to thousands of contacts with:

• Smart Scheduling: Queue messages for optimal delivery times
• Personalization: Dynamic fields for name, order number, custom data
• Segmentation: Target specific groups with tags and custom fields
• A/B Testing: Test message variants to optimize performance
• Rate Limiting: Respect daily sending limits automatically

Two-Way Messaging

TextFlow isn’t just for broadcasts – engage in real conversations:

• Unified Inbox: All customer replies in one place
• Team Collaboration: Multiple staff members with attribution badges
• Conversation History: Full context across all interactions
• Quick Replies: Pre-written responses for common questions

Real-Time Analytics

Track every message with comprehensive reporting:

Metric	What You See
Delivery Rate	Real-time success/failure tracking
Engagement	Click-through rates on links
Opt-Out Rate	Monitor list health
Campaign ROI	Revenue attribution per campaign
Time Analysis	Best send times for your audience

API Integration

Automate transactional messages with our RESTful API:

• Appointment Reminders: Reduce no-shows by 30%
• Order Confirmations: Instant post-purchase reassurance
• Shipping Updates: Real-time delivery notifications
• Password Resets: Secure 2FA and authentication
• Payment Reminders: Automated billing notifications

Contact Management Made Simple

Import & Organization

• CSV Upload: Bulk import thousands of contacts
• API Integration: Sync with your CRM automatically
• Custom Fields: Store any data you need
• Tag System: Organize contacts by attributes
• List Segmentation: Target specific audiences

Consent Management

• Track consent timestamps and source
• Manage opt-in preferences per contact
• Handle re-subscription requests
• Export consent records for audits

Real-World Use Cases

Retail & E-Commerce

“We launched a Black Friday SMS campaign to 10,000 customers. 98.5% delivery rate, 35% click-through rate, and $47,000 in attributed revenue. The ROI was 15x our campaign cost.” — Sarah Chen, Marketing Director, Canadian Fashion Retailer

Perfect for:

• Flash sale alerts
• Abandoned cart recovery
• Order updates
• Loyalty program notifications
• VIP early access

Healthcare & Wellness

“Appointment reminders via TextFlow reduced our no-show rate from 18% to 6%. That’s 12% more appointments filled and $15,000 monthly in recovered revenue.” — Dr. Michael Roberts, Clinic Administrator

Perfect for:

• Appointment bookings (via API)
• Reminder confirmations
• Prescription notifications
• Lab result alerts
• Health tips and education

Hospitality & Events

“We sent 2,500 event reminder texts with venue details and parking info. Only 3 no-shows out of 2,500 registrations – that’s 99.9% attendance!” — Jennifer Martinez, Event Coordinator

Perfect for:

• Booking confirmations
• Event reminders
• Check-in instructions
• Special offers
• Guest feedback requests

Non-Profits

“Our fundraising SMS campaigns have a 42% response rate – 10x better than email. We raised $23,000 in one campaign.” — David Thompson, Development Director

Perfect for:

• Donation appeals
• Event notifications
• Volunteer coordination
• Emergency alerts
• Community updates

Professional Services

“Automated appointment reminders save our admin team 8 hours per week. The ROI paid for itself in the first month.” — Lisa Anderson, Practice Manager

Perfect for:

• Appointment bookings
• Reminder confirmations
• Document requests
• Service notifications
• Follow-up communications

Progressive Web App – Install on Any Device

TextFlow works as a Progressive Web App (PWA), meaning:

• No App Store Required: Install directly from your browser
• iOS & Android: Works on any modern smartphone
• Push Notifications: Get notified of new messages instantly
• Offline Access: View conversations without internet
• Native Feel: Full-screen experience with custom icon
• One-Tap Install: Add to home screen in seconds

Perfect for teams managing customer conversations on the go.

Transparent, Scalable Pricing

We believe in simple, predictable pricing that grows with your business.

Starter Plan — $1,000/month

Perfect for small businesses getting started:

• 50,000 messages included
• 5,000 daily sending limit
• Up to 5 phone numbers
• 1 admin user
• Basic analytics
• Email support

Marketer Plan — $4,500/month

For growing businesses with serious volume:

• 250,000 messages included
• 25,000 daily sending limit
• Up to 20 phone numbers
• 3 admin users
• Advanced analytics
• Priority support
• API access
• Custom automation rules

Additional Message Packs

Need more messages? $200 per 10,000 messages

• Added to your current plan
• Must be used within your plan’s daily sending limits
• No expiration within billing period

View complete pricing details →

MMS Support – Beyond Text

TextFlow supports full MMS (Multimedia Messaging Service):

• Images: Product photos, infographics, coupons
• Videos: Tutorials, announcements, promotions
• Documents: PDFs, menus, forms
• Both Sending and Receiving: Full two-way media support

Perfect for visual marketing campaigns that demand attention.

The Technical Advantages

Infrastructure You Can Trust

• Canadian Data Centers: Your data never leaves Canada
• 99.9% Uptime SLA: Reliable delivery when it matters
• < 2 Second Delivery: Average time from send to delivery
• Carrier-Grade Routes: Direct connections to major carriers
• Automatic Failover: Redundant delivery paths

Security & Privacy

• End-to-End Encryption: All messages encrypted in transit
• PIPEDA Compliant: Full Canadian privacy law compliance
• Role-Based Access: Granular permission controls
• Audit Logs: Complete activity tracking
• 2FA Protection: Secure account access

Developer-Friendly

• RESTful API: Simple, well-documented endpoints
• Webhooks: Real-time delivery status callbacks
• SDKs Available: PHP, Python, Node.js libraries
• Sandbox Environment: Test before going live
• OpenAPI Specification: Auto-generate client code

Getting Started is Simple

1. Sign Up for Free Trial

• 50 demo messages included
• No credit card required
• Full platform access
• Test all features

2. Import Your Contacts

• Upload CSV with consent records
• Tag and segment your audience
• Set up custom fields
• Verify phone numbers

3. Create Your First Campaign

• Write your message (160 characters recommended)
• Schedule send time
• Select target audience
• Review and launch

4. Watch the Results

• Real-time delivery tracking
• Monitor engagement metrics
• Read and respond to replies
• Optimize future campaigns

Most businesses send their first campaign within 15 minutes of signing up.

Free Trial – 50 Messages Included

Experience TextFlow risk-free with our comprehensive free trial:

• 50 demo messages to test the platform
• All features unlocked – no limitations
• No credit card required – truly free
• No time limit – use demo messages at your pace
• Full CASL compliance – even in trial mode

When you’re ready to scale, plans start at just $1,000/month.

Start Your Free Trial →

Frequently Asked Questions

How quickly can I start sending?

After account setup, you can send your first campaign immediately. Phone number provisioning takes 2-3 business days for new numbers, or 7-10 business days if porting existing numbers.

What about contacts who haven’t opted in?

TextFlow enforces CASL compliance – you can only message contacts with documented consent. We provide tools to manage consent records and track opt-in sources.

Can I port my existing toll-free number?

Yes! Porting typically takes 7-10 business days. We handle the entire process with your current carrier.

What happens if I exceed my message limit?

You can purchase additional message packs ($200 per 10,000 messages) at any time. Daily sending limits prevent accidental overages.

Do you support short codes?

Not currently. TextFlow uses long codes (10-digit numbers) and toll-free numbers, which are more cost-effective and work for most business needs.

Can multiple team members access one account?

Yes! Admin users can access the platform simultaneously. Staff attribution badges show which team member sent each message internally.

How do you handle spam complaints?

We monitor deliverability and maintain carrier relationships. If spam rates exceed thresholds, we’ll work with you to improve message quality and consent practices.

What’s your delivery success rate?

Our average delivery rate is 98.5% across all campaigns. Failed messages are typically due to invalid numbers or carrier blocks.

Built for Canadian Businesses

TextFlow was designed from the ground up for the Canadian market:

• CASL Compliance: Built-in, not optional
• Bilingual Support: English and French keyword recognition
• Canadian Carriers: Direct relationships with Rogers, Bell, Telus
• Local Phone Numbers: Area codes across all provinces
• Canadian Data Storage: Your data stays in Canada
• Time Zone Aware: Respect local quiet hours coast-to-coast

What Makes TextFlow Different?

vs. Traditional SMS Services

❌ Others: Basic SMS sending, minimal compliance tools ✅ TextFlow: Full CASL compliance automation, audit trails, consent management

vs. Marketing Suites

❌ Others: SMS as afterthought, complex pricing, US-focused ✅ TextFlow: Purpose-built for SMS, transparent pricing, Canada-first

vs. DIY Solutions

❌ Others: Complex API integration, carrier relationships, compliance risk ✅ TextFlow: Turnkey platform, managed infrastructure, built-in compliance

Launch Pricing – Lock In Today

For a limited time, we’re offering special launch pricing for early adopters:

• First 3 months: 20% off any plan
• Annual commitment: Waived setup fees
• Volume discounts: Custom pricing for 1M+ messages/month

This offer won’t last – secure your pricing today.

Integration Partners

TextFlow integrates seamlessly with:

• CRM Systems: Salesforce, HubSpot, Zoho
• E-Commerce: Shopify, WooCommerce, BigCommerce
• Booking Systems: Acuity, Calendly, Square Appointments
• Email Marketing: Mailchimp, Constant Contact
• Custom Integrations: RESTful API for any platform

Don’t see your platform? Contact us about custom integrations.

What’s Next for TextFlow?

We’re constantly improving. Coming soon:

• AI-Powered Send Time Optimization: Automatically send at optimal times per contact
• Advanced Segmentation: Predictive audience targeting
• MMS Templates: Pre-designed image templates for campaigns
• WhatsApp Integration: Reach customers on their preferred platform
• Enhanced Analytics: Deeper insights into campaign performance

The Bottom Line

SMS marketing isn’t just effective – it’s 98% open rates, 90-second response times, and higher ROI than email. But in Canada, doing it right means navigating CASL compliance, carrier relationships, and technical infrastructure.

TextFlow handles all of that for you, letting you focus on what matters: connecting with your customers and growing your business.

By the Numbers:

• 📱 98.5% delivery rate
• ⚡ < 2 seconds average delivery time
• 🇨🇦 100% CASL compliant
• 💰 15x average ROI for retail campaigns
• ⏰ 24/7 platform availability
• 🔒 99.9% uptime SLA

Ready to Get Started?

Don’t let complex regulations hold you back from SMS marketing’s incredible ROI. TextFlow makes it simple.

1. Start Free Trial – 50 demo messages, no credit card required
2. View Pricing – Transparent plans from $1,000/month
3. Contact Sales – Discuss enterprise needs and custom requirements
4. Read Documentation – API guides and integration help

Transform how you communicate with customers. Start with TextFlow today.

---

TextFlow is available exclusively to Canadian businesses. SMS rates and features vary by region. View complete terms and pricing or contact our team for custom requirements.

For more information: Visit: telair.net/products/textflow

Your customers are checking their phones. Make sure they’re hearing from you.