At TELAIR, we’re committed to keeping you safe and in control of your phone experience. If you’ve received a harassing, threatening, or malicious call, our Call Trace (*57) feature can help you log and report it. This article explains how Call Trace works, how to use it, and additional tools […]
TELAIR Device Monitoring Notification Alert
Overview The TELAIR Device Monitoring Notification Alert is a proactive monitoring tool designed to keep you informed about the status of your connected devices. This service ensures that you are promptly notified when a device goes offline, allowing you to take timely action if necessary. How the Monitoring Tool Works […]
Queue Callback Option
Overview The Queue Callback Option is a feature that enhances the caller experience by allowing them to request a callback from an agent when they reach the top of the queue. Instead of waiting on hold, callers can provide their contact information and continue with their activities, receiving a call […]
Setting Up Yealink WH64 Headset with EHS62 Cable for Polycom Phone
Overview The Yealink WH64 wireless headset, paired with the Yealink EHS62 adapter, seamlessly integrates with Polycom phones, enabling users to control calls remotely. This setup enhances productivity by providing mobility and convenience. What You’ll Need Step-by-Step Setup for Polycom Phone Connection 1. Identify the Correct Cables 2. Connect the EHS62 […]
How to Cancel your TELAIR Account
Important Note: When cancelling accounts or porting out primary numbers, it is crucial to discuss or review your account with your TELAIR account representative. Together, you can review all services, any term contracts in place, and how to return any rental equipment (if applicable). Please also be aware that once […]
Installing the Click to Call Browser Extension
Relates to: – Triton Series System – Plus Tier Subscriptions Overview The Click to Call extension, also known as Click2Call, allows you to click on phone numbers found on web pages to initiate calls quickly. This extension integrates seamlessly with various softphones and provides screen pops in Salesforce and other […]
CRM Integration and Contact Management
Relates to: – Triton Series System – Plus Tier Subscriptions TELAIR Connect allows you to perform basic operations with your CRM, such as: Currently, the following CRMs and Service Desk apps are supported: Creating a Contact Source Integrations with external services in TELAIR Connect work via Contact Sources. A Contact […]
General Firewall Configuration for VoIP
When configuring your firewall for Voice over Internet Protocol (VoIP) services, it’s crucial to ensure that the necessary ports are open to allow for proper signaling and media transmission. Below is a general guide to the ports that should be permitted for optimal VoIP performance. Required Ports Sure! Here’s the […]
Introducing TELAIR’s Biggest Feature Announcement
We are excited to unveil the most significant update in our history, reflecting our commitment to innovation and unparalleled customer support. As a managed VoIP/PBX company that prides itself on providing the best support in the industry, we are thrilled to announce the introduction of two new subscription tiers designed to meet the diverse needs of our clients.
Enabling QoS for VoIP on Ubiquiti EdgeMax Routers
Quality of Service (QoS) on Ubiquiti EdgeMax routers can significantly enhance the performance of VoIP applications by prioritizing voice traffic over other types of network traffic. This guide will walk you through the steps to configure QoS for VoIP on an EdgeMax router. Step 1: Determine Your Bandwidth Requirements Before […]