White Label Agreement

This White Label Partner Program Agreement ("Agreement") is entered into between TELAIR.NET LTD. ("TELAIR," "we," "us," or "our") and the partner entity ("Partner," "you," or "your").

1. Program Overview

The TELAIR White Label Partner Program ("Program") enables qualified partners to resell TELAIR's communication and collaboration services under a white label arrangement. Partners can offer TELAIR services to their customers with their own branding while leveraging TELAIR's infrastructure and technology.

2. Partner Eligibility

2.1 Qualification Requirements

To qualify as an Eligible Partner, you must:

• Be a registered business entity operating in Canada
• Demonstrate technical competency in telecommunications or IT services
• Maintain appropriate business licenses and insurance
• Have established customer support capabilities
• Not be in direct competition with TELAIR's retail offerings

2.2 Application Process

Partner applications are reviewed based on:

3. Service Offerings

3.1 Available Services

Partners may resell the following TELAIR services:

• Business Phone Systems (Triton Series)
• Unified Communications platforms
• Related hardware and accessories
• Add-on features and services

3.2 Pricing Structure

Note: Discounts apply to posted retail prices. Custom pricing available for large deployments.

4. Partner Responsibilities

4.1 Customer Support

As a white label partner, you are responsible for:

• First-Line Support: Handling all customer inquiries and basic troubleshooting
• Account Management: Managing customer relationships and billing questions
• Technical Support: Providing initial technical assistance before escalation
• Documentation: Maintaining customer records and support history

4.2 Sales and Marketing

Partners must:

• Accurately represent service capabilities
• Maintain professional marketing standards
• Comply with all advertising regulations
• Not make unauthorized claims about services

4.3 Customer Onboarding

Partners handle:

• Customer acquisition and contracting
• Service configuration and setup
• Training and orientation
• Ongoing account management

5. TELAIR Responsibilities

5.1 Infrastructure and Services

TELAIR provides:

• Core telecommunications infrastructure
• Service provisioning and activation
• Backend system maintenance
• Platform updates and improvements

5.2 Partner Support

TELAIR offers partners:

5.3 Billing and Invoicing

• Monthly invoicing for all active services
• Net 30 payment terms
• Automated billing reports
• Usage tracking and analytics

6. Ordering Process

6.1 New Customer Orders

1. Submit customer details via Partner Portal
2. Use partner coupon code for discounted pricing
3. Review order details before submission
4. TELAIR sends service agreement to end customer
5. Service activation upon agreement execution

6.2 Order Requirements

All orders must include:

• Complete customer contact information
• Service configuration details
• Accurate billing information
• Signed authorization from customer

7. Support Escalation

7.1 Partner Support Levels

Additional support packages available - see Partner SLA

7.2 Escalation Process

1. Partner provides first-line support to customer
2. Partner submits escalation ticket with details
3. TELAIR technical team investigates
4. Resolution communicated to partner
5. Partner communicates resolution to customer

8. White Label Branding

8.1 Permitted Branding

Partners may:

• Use their own company branding on customer-facing materials
• Create custom documentation and training materials
• Develop branded customer portals
• Market services under their company name

8.2 Branding Restrictions

Partners may not:

• Modify TELAIR's core service interfaces
• Claim ownership of TELAIR technology
• Use TELAIR trademarks without permission
• Misrepresent the service provider relationship

9. Performance Requirements

9.1 Minimum Commitments

To maintain partner status and pricing:

• Achieve monthly minimum seat requirements
• Maintain 90%+ customer retention rate
• Resolve support tickets within SLA
• Keep customer accounts current

9.2 Performance Reviews

Annual reviews evaluate:

10. Complimentary Services

10.1 Partner Benefits

Qualifying partners receive:

• Complimentary PBX system (up to 10 users)
• Access after first 100 user licenses deployed
• Continued access requires 25+ monthly activations
• Annual performance evaluation

10.2 Additional Incentives

High-performing partners may receive:

• Increased discount tiers
• Marketing development funds
• Co-branded opportunities
• Priority feature access

11. Payment Terms

11.1 Billing Cycle

• Monthly invoicing on the 1st
• Payment due within 30 days
• Late fees apply after grace period
• Service suspension for non-payment

11.2 Payment Methods

Accepted payment methods:

• Electronic funds transfer (EFT)
• Wire transfer
• Corporate credit card
• Pre-authorized debit

12. Data Protection and Privacy

12.1 Customer Data

Partners must:

• Protect all customer data appropriately
• Comply with privacy regulations
• Limit data access to authorized personnel
• Report any data breaches immediately

12.2 Data Ownership

• Customer data remains property of customers
• Partners have limited license for service delivery
• TELAIR maintains infrastructure data
• No unauthorized data sharing permitted

13. Intellectual Property

13.1 Technology Rights

All TELAIR technology, including:

• Software platforms
• APIs and integrations
• Documentation and processes
• Trademarks and branding

Remain exclusive property of TELAIR.

13.2 Partner Materials

Partners retain rights to:

• Their own branding and trademarks
• Custom documentation created
• Customer relationships
• Marketing materials developed

14. Compliance Requirements

14.1 Regulatory Compliance

Partners must maintain:

• All required business licenses
• Telecommunications regulations compliance
• Privacy law adherence
• Tax registration and remittance

14.2 Quality Standards

Partners agree to:

• Maintain professional service standards
• Accurately represent service capabilities
• Handle customer complaints promptly
• Participate in quality improvement

15. Termination

15.1 Termination Events

This Agreement may be terminated:

15.2 Post-Termination

Upon termination:

• Customer transition plan required
• Final billing reconciliation
• Return of confidential information
• Cessation of service representation

16. Liability and Indemnification

16.1 Limitation of Liability

TELAIR's liability is limited to:

• Direct damages only
• Maximum of previous 12 months fees
• No consequential damages
• No lost profit claims

16.2 Partner Indemnification

Partner indemnifies TELAIR against:

• Customer claims and disputes
• Regulatory violations
• Misrepresentation claims
• Data breach incidents

17. Confidentiality

17.1 Confidential Information

Both parties agree to protect:

• Pricing and financial information
• Customer data and records
• Technical specifications
• Business strategies

17.2 Confidentiality Period

Obligations continue for 5 years after:

• Disclosure of information
• Termination of Agreement
• Whichever is later

18. Dispute Resolution

18.1 Resolution Process

1. Good faith negotiations
2. Mediation if needed
3. Binding arbitration
4. Ontario courts if required

18.2 Governing Law

This Agreement is governed by:

• Laws of Canada
• Province of Ontario
• Without conflict of law principles

19. General Terms

19.1 Entire Agreement

This Agreement represents the complete understanding between parties regarding the Partner Program.

19.2 Amendments

All modifications must be:

• In writing
• Signed by both parties
• Reference this Agreement

19.3 Assignment

No assignment without prior written consent from TELAIR.

19.4 Notices

Official notices should be sent via:

• Email to designated contacts
• Registered mail if required
• Partner portal announcements

20. Contact Information

For Partner Program inquiries:

Partner Support: Use contact form Partner Portal: Access via partner login Escalations: Submit via partner ticket system

By participating in the TELAIR White Label Partner Program, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.