Number Porting
Transfer your existing phone numbers to TELAIR - simple, fast, and secure
Account Information
Enter the service address currently registered with your carrier
Important: Service Address Match Required
The address you enter must exactly match the service address on file with your current carrier. Any mismatch will delay or reject your port request.
Must match your current carrier's records
Frequently Asked Questions
How long does the porting process take?
Most lines complete within 1-3 business days, while other ports can take up to 10 business days. The exact timeline depends on your current carrier, the type of numbers being ported, and the complexity of your request.
Will my service be interrupted during the port?
No. Your phone service will continue working with your current provider until the port is complete. The switch typically happens overnight or during off-peak hours. You'll receive a notification when the port is complete.
What information do I need from my current provider?
You'll need: your account number, service address (must match carrier records exactly), and a copy of your recent phone bill. For mobile numbers, you may also need your account PIN or password. If you don't have this information, contact your current provider before starting this form.
Do I need to cancel service with my current provider?
No! Do NOT cancel with your current provider before the port completes. The porting process will automatically disconnect your service with them. If you cancel early, you may lose your phone numbers permanently. Wait until you receive confirmation that the port is complete.
Can I port toll-free numbers (1-800, 1-888, etc.)?
Yes, toll-free numbers can be ported, but the process is different and may take longer (10-15 business days). You'll need your Responsible Organization (RespOrg) information, which can be found by searching the toll-free registry at somos.com.
What if my port fails or is rejected?
Common rejection reasons include: mismatched service address, incorrect account number, or account not in good standing with current provider. If your port is rejected, we'll notify you immediately with the specific reason. You can correct the information and resubmit. Outstanding balances with your current provider must be paid before they'll release the numbers.
Still have questions?
Contact Support