The following messaging use cases are not allowed on toll-free SMS or MMS in Canada and US.
If a user tries to assign an outbound message with this category, the message will automatically be rejected by Telair. If a user tries to specify a different category to send a message that falls within any of the following forbidden categories, Telair will employ smart AI to detect and automatically suspend accounts that are breaking the rules.
|High-risk financial services||Payday loans, Short term high-interest loans, Third-party auto loans, Third-party mortgage loans, Student loans||“Third-party” means originating from any party other than the one which will service the loan.|
|Debt collection or forgiveness||Third-party debt collection, Debt consolidation, Debt reduction, Credit repair programs||“Third-party” means originating from any party other than the one who is owed the debt. For example, a hospital could send messages regarding bills for its own patients, assuming they provided opt-in to receive that messaging.|
|“Get rich quick” schemes||Work-from-home programs, Risk investment opportunities, Pyramid schemes||This is different from outreach about employment as a result of compliant opt-in practices, messages from brokerages to their members, investment news alerts, or other investment-related messages.|
|Illegal substances||Cannabis, CBD, Prescription drugs||Cannabis is illegal in Canada and US. Cannabis businesses will not be permitted to use SMS/MMS messaging in Canada or US, regardless of message content.|
|Gambling||Casino apps, Gambling websites|
|“S.H.A.F.T.” use cases||Sex, Hate, Alcohol, Firearms, Tobacco|